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Charles W. Chesnutt Library - Reference Department

LibraryReferenceGuidelinesDisabilities Assistance

Disabilities Assistance Guidelines

According to the American Library Association's (ALA) Library Services for People With Disabilities Policy, as public service providers, libraries must make reasonable efforts to give disabled people the same access to information, programs and resources enjoyed by those who are not disabled. Libraries may volunteer readers, technology assistance, public telephones, TTYs, Braille signs, and different formats of accessing information. 

The Charles W. Chesnutt Library at Fayetteville State University is committed to providing equal access to all library resources and collections for all library patrons. Chesnutt Library’spolicy is to provide, whenever possible, arrangements that enable library patrons with disabilities to work independently. Where independent use of library services and collections are difficult, Chesnutt Library will make provisions, as needed, to facilitate access and use of the Library’s resources and collections. Chesnutt Library will work with the Center for Personal Development, Disabled Student Services at FSU, and is committed to upholding the letter and spirit of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Library staff will attempt to provide immediate and effective assistance to persons with disabilities who request assistance on site or via the telephone.  If immediate assistance is not possible or is not sufficient to meet the students’ needs an appointment will be offered for further assistance.  Persons with disabilities are given the option of having the information mailed, emailed, or faxed to them.  Provisions for immediate retrieval and photocopying of library materials for persons with disabilities will be done if staff is available.  Persons with disabilities are required to pay for any charges incurred in photocopying or printing. 


Library Accessibility

The Library is wheelchair accessible at the first floor entrance.  The center door is automaticfor the convenience of patrons with special needs.


There are handicapped parking spaces available in the gated parking lot located in the front of the Library.  A parking permit and access card are needed for this area between 8:00 a.m.and 5:00 p.m., Monday through Friday.

There are handicapped parking spaces located in Lot W which is beside and behind the Library and the School of Business and Economics.


All floors of the Library are accessible by an elevator located on the first floor near the Reference Desk.  If assistance is needed, please see staff on the first floor at the Reference Desk or the Circulation Desk.


All floors of the Library have restrooms that are handicapped accessible.


There is no public pay phone located in the Library, but all patrons have limited and emergency access to phones located at the Circulation Desk or Reference Desk.

Adaptive Technology

There are wheelchair accessible workstations located throughout the library.

There is a workstation available on the third floor of the Library that has JAWS, a screenreading program that runs on a computer. If you have low vision or are blind, JAWS provides voice output for the contents of your computer screen.

There is a text magnification instrument available on the first floor in the Reference area


The following services will be provided to persons with disabilities by the Reference or Circulation Departments.  These services are based upon the availability of staff at the time of the visit, unless an appointment has been made in advance.  If service can not be immediately provided, efforts will be made to ensure that services are rendered in a timely fashion.  Lists of items needed with call numbers or journal articles with complete citations would ensure timeliness.  All services requiring payment are the responsibility of the patron.

  • Assistance in locating or finding information for the patron in-person, over the telephone, or by appointment.
  • Assistance in locating or finding information for the patron's assistant in-person, over the telephone, or by appointment.
  • Assistance in pulling Reference materials or materials located in the main stacks once the call numbers and volume numbers are identified.
  • Assistance in pulling materials in the media center, government documents, and archives once the call number is identified, and if staff is not available in those areas during regularly scheduled hours.
  • Provision of access to Reserve resources located online and at the Circulation Desk.
  • Provision of bibliographic instruction sessions for classes and for individuals by appointment.
  • Provision of extended interlibrary loan periods for persons with disabilities who require additional time.
  • Provision of access to, or assistance with, computers, microfilm and microfiche readers and other equipment.
  • Assistance to patrons and their assistants with photocopying, as staffing allows.  Photocopiesare .09 cents per page for black and white and .13 cents per page for color.  Patrons must know the necessary page numbers of books and citations to journal articles for the items they need photocopied.

Updated 7/17/13 jsw

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