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Charles W. Chesnutt Library - Reference Department

LibraryReferenceGuidelinesDisabilities Assistance

Persons With Disabilities Assistance Guidelines

According to the American Library Association's (ALA) Library Services for People With Disabilities Policy, "Libraries must not discriminate against individuals with disabilities and shall ensure that individuals with disabilities have equal access to library resources."

The Charles W. Chesnutt Library at Fayetteville State University is committed to providing equal access to all library resources and collections for all library patrons. Chesnutt Library’s guidelines provide, whenever possible, arrangements that enable library patrons with disabilities to work independently. Where independent use of library services and collections are difficult, Chesnutt Library staff will make provisions, as needed, to facilitate access to and use of the Library’s resources and collections.  Point of contact in the library is the Head of Public Services, Phone: 910-672-1750, Location: Chesnutt Library, Room 205.

Chesnutt Library staff will work with the staff at the Center for Personal Development on campus.  They provide assistance for students with disabilities.  See the Center's Students With Disabilities Services website, which states in part "The Student Disability Services Program assists in making reasonable accommodations related to campus life for students with disabilities by working closely with other areas of the University as well as community agencies."  The Center for Personal Development's contact information:  Phone: 910-672-1222/1204, Location: Spaulding Infirmary Building, Room 155 

The Library and the University are committed to upholding the letter and spirit of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Library staff, at the point of contact, will attempt to provide immediate and effective assistance to persons with disabilities who request assistance on site or via the telephone.  If immediate assistance is not possible or is not sufficient to meet the students’ needs, an appointment will be offered for further assistance.  Persons with disabilities are given the option of having the information mailed or emailed to them.  Provisions for immediate retrieval and photocopying of library materials for persons with disabilities will be done if staff is available.    FSU affiliated persons  are provided funds each semester that can be used for printing and photocopying that is attached to their Banner account.  Non FSU affilated persons with disabilities are required to pay for any charges incurred in photocopying or printing.

Library Facilities

Library Accessibility

The Library is wheelchair accessible at the first floor entrance.  The center door is automaticfor the convenience of patrons with special needs.


There are handicapped parking spaces available in the gated parking lot located in the front of the Library.  A parking permit and access card are needed for this area between 8:00 a.m.and 5:00 p.m., Monday through Friday.

The other non-gated parking areas which have handicapped parking spaces are located in Lot W which is near to the Langdon Street gate and runs beside the College of Business and Economics and beside and behind the School of Nursing, which are both beside the Library.  There are also handicapped parking spaces in front of the Collins and Barber Buildings in Lot A, which are called the E. E. Smith Administration Complex.  This lot is across the street, Administration Drive, from the Library.  Please See the Parking and Transportation website for more information.


All floors of the Library are accessible by an elevator located on the first floor near the Reference Desk.  It goes to all four floors of the Library.  There is a staff elevator, which can also be used if needed.  It only goes to the Library's first three floors.  If assistance is needed, please see staff on the first floor at the Reference Desk or the Circulation Desk.


All floors of the Library have restrooms that are handicapped accessible.


There is no public pay phone located in the Library, but all patrons have emergency access to phones located at the Circulation Desk or Reference Desk.  These are business phones and cannot be tied up for extended periods of time.

Adaptive Technology

There are wheelchair accessible workstations located throughout the library and Library staff can be contacted for assistance.

There is a workstation available on the third floor of the Library that has JAWS, a screenreading program that runs on a computer. If you have low vision or are blind, JAWS provides voice output for the contents of your computer screen.

There are text magnification machines available on the first floor in the Reference area that were provided by the Center for Personal Development.


The following services will be provided to persons with disabilities by the Reference Department or the Circulation Department.  These services are based upon the availability of staff at the time of the visit, unless an appointment has been made in advance.  If the service can not be immediately provided, efforts will be made to ensure that services are rendered in a timely fashion.  The prior provision of a list of items needed with call numbers or journal articles with complete citations would ensure timeliness in providing materials needed.  All services requiring payment are the responsibility of the patron.

  • Assistance in locating or finding information for the patron in-person, over the telephone, or by appointment.
  • Assistance in locating or finding information for the patron's assistant in-person, over the telephone, or by appointment.
  • Assistance in pulling library materials in the Main Stacks and Reference once the call numbers are provided. 
  • IAssistance in pulling materials in periodicals, the media center, government documents, and archives once the needed information (i.e. article citation) or call number is provided and only if staff is not available in those areas during regularly scheduled hours.
  • Provision of access to Reserve resources located online and at the Circulation Desk.
  • Provision of individual library instruction sessions by appointment.  Contact the Bibliographic Instruction and Distance Education Librarian at 91-672-1239, Chesnutt Library, Room 305.
  • Provision of extended interlibrary loan periods for persons with disabilities who require additional time.
  • Provision of access to, or assistance with, computers, microfilm and microfiche readers and other equipment.
  • Assistance to patrons and their assistants with photocopying, as staffing allows.  Photocopiesare .09 cents per page for black and white and .13 cents per page for color.  Patrons must know the necessary page numbers of books and citations to journal articles for the items they need photocopied.

Updated 2/23/2018 jsw

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